Genesys Cloud

A single platform to interact with your customers

Customer relationships can be complex, but they don’t have to difficult. The Genesys Cloud CX platform makes interacting with prospects and customers simple. Built to handle any channel, Genesys Cloud CX can turn calls, email, chats, text and social comments into one seamless conversation — all while empowering your teams to deliver exceptional customer experiences (CX).

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The best of all worlds

Very simply, Genesys Cloud CX offers a level of real-time assembly and orchestration across the four composable CX building blocks that no other platform can match. You’re not forced to choose between a powerful development environment and a rich product set. You get both. And you get a robust set of ready-made apps and simple integration methods for connecting your CX/EX ecosystem.

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Differentiate faster

Mix and match the largest set of innovative all-in-one productized capabilities – digital, voice, AI, WEM, self-service, outbound, reporting and analytics, UCC and voice services – with rich APIs, integration methods and dev tools to rapidly compose data, systems and channels to quickly deliver experiences customer and employees won’t find anywhere else.

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Adapt easier

Meet customers where they are with minimal lift. Let your co-creation team pivot in real-time. Instantly add capabilities from a continuously expanding product set. Use plug and play Apps and integrations to add innovation, connect new systems and keep data and channels synchronized. Build differentiation on a moment’s notice. Use a powerful low-code toolset to evolve experiences and journeys with ease.

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Architect better

Get greater agility to seize opportunities and fend off threats, together with superior resiliency and better economics. A highly composable cloud architecture brings all four building blocks together, including an unmatched all-in-one product set, to make it easier to achieve sustainable differentiation.