As a cxlogiq customer, you’ll have access to our CX Laboratory. This is where we’ll work with you to rapidly prototype ideas that will deliver new or improved ways to engage with colleagues or members of the public without excessive cost or hindrance from BAU processes.
In turn this gives cxlogiq real world customer use cases to focus our research and increase our experience to maintain our status as a trusted thought leader.
Email Samurai helps Genesys Cloud customers triage and manage emails by bringing all waiting emails into a single view. Find and manage emails quickly using the global filter, email preview and then assign to the appropriate resource.
SMS Samurai brings native SMS messaging to Genesys Cloud customers in regions not currently supported by Genesys. Engage with your customers with agent or customer initiated two-way messaging or send automated messages from workflows.
We've built countless custom integrations to CRM's, ITSM's and other line of business applications. Genesys Cloud integrates natively with most of the popular platforms, but if you need something custom - we'd love to help.
Genesys Cloud is a best of breed customer engagement platform out of the box. It's also an expansive development platform with a comprehensive public API and SDK's that enable the rapid development of Genesys Cloud applications to meet specific use cases.