Premier
Genesys Premier Partner
11
CX consultants and CX engineers, every one of them full time on Genesys Cloud
40+
Genesys Cloud deployments delivered
10+
Years on the platform, since the year Genesys Cloud launched
Why CXLogiq
Right platform. Right partner.
Two decisions determine whether a contact centre migration programme works. What you build it on, and who builds it with you.
The right platform
Why we only sell Genesys Cloud
Genesys Cloud is the strongest contact centre platform available, and in over a decade working on it we have not found a good reason to sell anything else. Omnichannel instead of siloed channels. Reporting you can actually trust. A platform that improves every release rather than ageing from the day it is installed.
For anyone still on a legacy or end-of-life system, the move is transformational on its own, before any of the clever work starts. That is the ground everything else stands on.
The right partner
What sole focus actually buys you
You have probably been through this. The team that built your contact centre is not the team that supports it. The engineer who understood your business has moved to another account. A change that should take a week takes six, because your request is queued behind a different division's priorities.
That is what happens when Genesys is one product line among many. It does not happen here, because there is nothing else at CXLogiq to be distracted by.
The same people, start to finish
The engineers who build your platform are the engineers who answer when you call. No handover, no juggling competing priorities, no explaining your business to someone new.
Depth, not exposure
Everyone here works on Genesys Cloud every day, not occasionally between other platforms. That is how you get architecture decisions that still hold up in year three.
We build on it, not just with it
One platform, one focus, and a team that writes software. It is why our customers get things the platform does not ship with.
Every person here works on Genesys Cloud, full time. Ask anyone else how many of their people can say the same.
What we do
Get the CX platform right, then make it do more
Most customers arrive with one of these and end up using all three. They stack in that order for a reason: the platform has to be solid before connecting it pays off, and both have to be solid before AI does anything but disappoint.
Genesys Cloud Platform
Sell · implement · migrate · support
Getting you onto Genesys Cloud and keeping it running, with the same team from first conversation to year five.
CX App Development
Integration · custom apps · Reporting
Connecting Genesys Cloud to the systems your business runs on, and building what the platform does not ship with.
AI enablement
Journeys · hypotheses · proof of value
Finding the journeys where AI will genuinely move the numbers, agreeing the measure first, then proving it on your platform.
Pillar one · Platform practice
Sold, built and supported by the same team
AI and integration only matter once the foundation is right. Moving you onto Genesys Cloud, and keeping it healthy afterwards, is the work everything else stands on.
Sales and licensing
Scope and licence mix, right the first time
Advice built on years of Genesys Cloud deployments across government, education, health, insurance and enterprise. You end up licensed for what you will actually use, which is usually not what a price list suggests.
Implementation and migration
Design, build, go live, including off legacy
Design, build and go-live, including migrations from legacy and end-of-life platforms. We are easy to deal with: no squabbling over scope, no hunting for variations. We are in this for the life of your platform, not the change request.
Support
New Zealand based, from the people who built it
Support from the engineers who designed your platform, so you are never explaining it from scratch. If you are stuck mid-migration with someone else, we do rescue missions too.
Pillar two · AI enablement
We start with the journey, not the product
Every contact centre in the country has been pitched AI in the last two years, and plenty have also lived through a bot that made things worse. So we start with a hypothesis rather than a product, and we agree what success looks like before anything gets built.
Find the journeys
We work through where effort, cost and frustration concentrate in your operation. Most organisations already pay for Genesys capability they have never switched on, so this often starts by finding value you already own.
Form the hypothesis
We state plainly what we think will change and by how much, and we agree up front how it gets measured. If a journey cannot be tied to a measurable outcome, it does not make the list.
Prove the value
A scoped Proof of Value, built on your platform with your data and tested against the measure we agreed. You get evidence rather than a slide.
Scale what works
Roll out what proved out, keep measuring, and iterate. The engineers who built it are the ones who support it.
A virtual agent that cannot see your CRM can be polite, but it cannot resolve anything. Most AI disappointment is not the AI, it is everything it was not connected to.
The toolkit, when the journey calls for it: virtual and agentic agents, Agent Copilot, self-service and knowledge, journey orchestration and predictive routing, all on Genesys Cloud. We orchestrate the journey and build the integrations underneath it.
Pillar three · Build
A Genesys practice that writes software
A contact centre is only as good as the systems around it. We integrate Genesys Cloud with your CRM, ITSM and line-of-business applications, and when off-the-shelf is not enough we build what is missing. Our developers are in-house, sit alongside the engineers who run your platform, and ship real products.
Integration
Screen pop, CTI, data actions, write-back, campaign sync
Off-the-shelf connectors where they fit, engineered integrations where it counts, so agents see the customer and your systems of record stay the systems of record.
Application development
Custom apps, middleware and APIs on the Genesys platform
When the platform does not do it out of the box, we make it do it: purpose-built applications that make Genesys Cloud the centre of a complete ecosystem.
Our products
Mission Control
Everything we build ships under one name. Mission Control is the CXLogiq product family: the tools that extend Genesys Cloud where our customers needed more than the platform ships with.
Platform monitoring
An always-on watch over your Genesys Cloud org
Continuous checks across the moving parts of your org, so a problem reaches us as an alert rather than reaching you as a complaint.
Email Logiq
Smarter email workflows inside Genesys Cloud
Handling, routing and templating that make email a first-class channel for the teams who still run most of their service on it.
Task Logiq
Bring back-office work items into the queue
Routes and reports on back-office work alongside calls and chats, so the work that happens after the conversation is visible and measured too.
SMS Logiq
SMS at scale, driven from Genesys Cloud
Two-way messaging and campaigns wired into the flows your agents already use, at volumes the standard tooling was not built for.
CRM and ITSM connectors
Productised integrations, deployed in days
The integrations most of our customers need, built once and maintained, rather than rebuilt from scratch on every project.
…and the one you need
Tell us what is missing from your platform →
Every product here started as a customer telling us the platform would not do something. That conversation is still open.
Who we work with
Trusted across New Zealand
Our platforms answer for universities, councils, government agencies, health and insurance providers, enterprises and not-for-profits, including some of the largest organisations in the country. Wherever conversations matter.
Universities and education
Enrolment peaks, student journeys, multi-campus service.
Councils and government
Citizen service with public-sector security expectations.
Health and insurance
Sensitive conversations, handled with care and compliance.
Enterprise and not-for-profit
Retail, agriculture, manufacturing, fundraising and more.
Where to start
The CX & AI Opportunity Review
A fixed-scope piece of work, not a sales meeting. We sit down with your team, work through where effort, cost and frustration concentrate in your journeys, and come back with a ranked shortlist: what to change, what we would expect it to move, and what each one takes to do.
You keep the output whether or not we build any of it.
Book an Opportunity ReviewWhat you walk away with
- A ranked shortlist of the journeys worth changing
- What we expect each change to move, and how it gets measured
- Effort, sequence and dependencies for each
- The Genesys capability you already pay for but have not switched on
- A written view you own, and can take to anyone you like
Let's talk
What can we build for you?
Pick the door that fits. They all lead to a human, usually the one who would actually do the work. Or skip the form and email andrew.mcteigue@cxlogiq.com - a person, not an autoresponder, will reply.
Opportunity Review
The best first step for most people. Bring us the journeys that cost you the most and we will work out which are worth changing.
Genesys Cloud
New to the platform, or want more from an existing org? Sales, scoping and rescue missions all welcome.
AI enablement
Been pitched AI and not sure what to believe? Start with a hypothesis and a measure instead of a product.
Integration and app dev
A system to connect, or an app you wish existed? Tell us what is on the whiteboard.